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He's providing outstanding service","comment_date":"28/07/2026","comment_timestamp":"1785193200000","comment_ratings":["100%","100%","100%","100%","100%"],"comment_date_iso":"2026-07-27T23:00:00.000Z"},{"comment_id":"23330899","category_key":"SERVICE","dealer_id":"AUSV40082","comment_rating":"3","comment_text":"I was not happy that the software was not downloaded so that I could use the towbar as had been agreed to prior to my bringing the vehicle to the dealer just before 8 am / See above / Eventually the service manager to me was polite but apart from the 1000km check up the main reason I was hoping to take the vehicle to the dealership (downloading of software) was not done!","comment_date":"24/07/2026","comment_timestamp":"1784847600000","comment_ratings":["100%","100%","100%","0%","0%"],"comment_date_iso":"2026-07-23T23:00:00.000Z"},{"comment_id":"23373344","category_key":"SERVICE","dealer_id":"AUSV40082","comment_rating":"2","comment_text":"Every aspect of my visit was positive. All members of staff were kind & courteous. The gentleman at the front desk was the best. 5 stars!  another member of staff ( a male ) came into the area where I was waiting & asked me would I like a coffee ! ","comment_date":"23/07/2026","comment_timestamp":"1784761200000","comment_ratings":["100%","100%","0%","0%","0%"],"comment_date_iso":"2026-07-22T23:00:00.000Z"},{"comment_id":"23349204","category_key":"SERVICE","dealer_id":"AUSV40082","comment_rating":"5","comment_text":"Good communication ","comment_date":"21/07/2026","comment_timestamp":"1784588400000","comment_ratings":["100%","100%","100%","100%","100%"],"comment_date_iso":"2026-07-20T23:00:00.000Z"},{"comment_id":"23177382","category_key":"SERVICE","dealer_id":"AUSV40082","comment_rating":"4","comment_text":"Not to sound picky but when I got back in my car the gear shift did have some oil/grease on it and whoever washed my car must have dried it with a dirty chamois, normally it is showroom shine. However the overall service experience was excellent, the staff and service technician are always helpful and accommodating.","comment_date":"15/07/2026","comment_timestamp":"1784070000000","comment_ratings":["100%","100%","100%","100%","0%"],"comment_date_iso":"2026-07-14T23:00:00.000Z"},{"comment_id":"23160905","category_key":"SERVICE","dealer_id":"AUSV40082","comment_rating":"3","comment_text":"I reported a problem with the car using oil. This was not l8attended to and they now want the car back in no doubt at extra cost. / The car was tuned up. The dealership knew this. I don't know but suspect the car was retuned back to vw 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